Warranty Policy

All NSS -services are backed by a comprehensive, warranty as specified to you at the time of repairs. The warranty period may be different for each product or service that we offer

Scope of Warranty Coverage

Screen/LCD and any other repaired or replaced parts that malfunction, or do not work as intended or designed.

Warranty is limited to the parts and/or service(s) that were paid for. If only parts were purchased, warranty is limited to the replacement of the parts. If parts and repair service were purchased, warranty extends to cover the labor cost of part replacement and any other repairs specifically resulting from the initial repair, except in the situations outlined below.

Warranty does not protect against

After NSS repairs the device, the warranty does not protect against:

  • Subsequent mishandling that causes the frame to bend, twist, or crack
  • Water damage
  • Subsequent accidental or purposeful drops
  • Tampering with internal hardware
  • Damage resulting from attempted customer repairs
  • Software issues unrelated to the repair
  • Jail broken devices
  • New damages unrelated to the original repair
  • Any loss of data occurring as a result of the repair

 

Customers are advised to back up all data prior to repair attempt.

Our warranty also does not cover the outcome of a repair if certain pre-repair conditions exist, including:

Existence of known manufacturing and/or performance issues related to the device separate from the repair, as noted prior to the repair Existence of damage to the frame of device, as noted prior to the repair Water damage Jail broken devices.

Tampering with internal hardware: under certain conditions, internal damage may make a repair impossible. Your repair specialist will be able to explain in further detail upon diagnosing your specific device. If in doubt, we recommend that you do not attempt to repair on your own, as any damage may affect the reparability of your device.

The warranty is valid only for the specific device repaired and the original customer; it is not transferable across devices or if the device is sold or given to another individual.

If a customer device is irreparably damaged as a direct result of a repair attempted by NSS and payment has been rendered, the customer is entitled to a fully functional refurbished device of equal or greater value of the damaged device based on its model and condition as received and with the original repair issue resolved, or the monetary equivalent of fair market value of the device in that condition as determined by NSS. If payment was not rendered for service, the repair quote shall be deducted from the value, or a refurbished device of the same damaged condition as received shall be offered. In order to receive a replacement device, the customer’s damaged device must be rendered to NSS.

I understand that NSS. has no liability for any data loss, which may occur as a result of work done on my device? I also understand that I have the option to, and I am responsible for backing up the device before allowing NSS to work on my device in the event of any data loss and hardware or software failure.

Additional charges may apply

As the customer, I recognize that the careful shipping of my device to NSS is my responsibility. If the product arrives with further damage, or is lost in transit, I bear full responsibility for that risk of loss as the shipper.

If any device should be lost or damaged further than the condition it was released to NSS.  NSS’s liability will be limited to the cost of repair or replacement of the device in its condition at the time of transfer based on current fair market value. NSS’ s liability for damages from any cause when it comes to repairing your product is limited to the cost of the repair service or a comparable replacement device. NSS and its affiliates have no liability whatsoever for indirect or consequential damages resulting from a repair or repair attempt, including any lost or damaged data, software, or lost profits or revenue of the customer

Warranty Terms

As part of the repair services provided to the Customer (“You”), repair department is providing replacement parts (“Parts”) and accessories (“Accessories”) supplied by NSS. Company is a third-party obligor of service obligations to you under your agreement with NSS, regarding your use of, and rights related to, the Parts and Accessories.

Limited Warranty

Company warrants to you that from the date the Parts or Accessories are provided to you for a period as specified to you on your Bill/ Invoice/ Delivery Challan (“Warranty Period”), each Part and Accessory provided to you under this Agreement will be materially free of manufacturing defects. Company’s sole obligation, and your sole remedy, under this warranty is limited to, at Company’s sole discretion, repair or replacement of the defective Part or Accessory. This warranty is non-transferable.

NSS obligations under this warranty are conditioned on your prompt notification to the Company of any warranty claim and complying with Company’s then-current warranty procedures provided to you. This warranty specifically excludesany Part or Accessory that was altered, repaired, or modified by a party other than Company without Company’s prior written consent;any defects, damage or errors thatoccurred after shipping by NSSwere the result of improper testing, installation, storage, mishandling, abuse, misuse, accident or causes other than ordinary use of the Part or Accessory, oruse of the Part or Accessory in conjunction with another product which is incompatible, or of an inferior quality

Limitation of Liability

Company warrants to you that from the date the parts or accessories are provided to you and for the lifetime of your device so long as you remain the owner (Warranty Period), each Part and Accessory provided to you under this Agreement will be materially free of manufacturing defects. Company’s Sole obligation, and your sole remedy, under this warranty. is limited to, at Company’s sole discretion, repair or replacement of the defective part or Accessory. This warranty is non-transferable, Company of any warranty specifically excluded any Part or Accessory that was altered, modified by a part other than Company without Company’s prior written consent

What we Don't Cover

  • Subsequent mishandling that causes the frame to bend, twist, or crack
  • Water damage
  • Subsequent accidental or purposeful drops
  • Tampering with internal hardware
  • Damage resulting from attempted customer repairs
  • Software issues unrelated to the repair