We have a very friendly cancellation and refund policy for all cancellation and refund request. If your order has been paid and you need to make a change or cancel and order, you must contact us whithin 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our first Priority. Therefore, if you’d like a refund you can request one no matter the reason. You can cancel your service order any time before the work on your device has started. Once the product is opened or the service is considered delivered, the order cannot be cancelled. You can however claim a warranty as per our warranty policy. All refunds are processed after internal verification. NSS reserve the right to full and partial refunds based on the condition of the product or the service.
Some Major Factor for Refunds
Our Services are irreversible, we do not issue refunds once the order is accepted, repair performed and payment received.
To initiate any refund you can inform your case to refunds and cancellation department by mail on [email protected] The standard time to process a refund is within 24 working hours of submitting a refund request, however please note most banks take 2 to 3 days to credit the customer account after we have processed the same.
If you want to exchange the product perhaps for model size or brand. you just inform us on [email protected] out team will be connect shortly. The standard time to exchange is working 48 hours of submitting exchange request.